Let me tell you about myself.

Profile Picture

I am a Certified Six Sigma Black Belt in Information Technology with proficiency in management and leadership within the Six Sigma methodology. Throughout my professional experience, I have proven my ability as a leader within various organizations.


I am also a Data Protection Officer with certification under TÜV Rheinland. I have proven expertise in Data Privacy laws, information security, and IT governance in the hospitality, manufacturing, and IT industries for more than a decade. An advocate of data privacy awareness and have trained various individuals on best practices in cyber security.


I was recognized as a Distinguished Toastmaster by Toastmasters International, the highest award given to its members who have demonstrated a high level of competency in communication and leadership. During my role as the Division Director, I helped many clubs reach their goals and touched the lives of their members to improve their communication and leadership skills.


While I have been in the IT industry for over a decade, I have maintained my passion for computers and technological problem solving since I was 16. This experience gave me a deep insight into high-quality IT support and automated business processes and how they contribute to customer satisfaction and user experience.


Profile

Skills

NATIONALITY:

Filipino

LOCATION:

Philippines

EMAIL:

castillomarkb@gmail.com

PHONE:

+63 917 3072566

WordPress

Squarespace

Customer Service

Graphics Design

Video Editing

Windows Support

MacOS Support

Microsoft Office 365

Google Suite

Data Privacy Compliance

Google Sketchup (3D Design)

Computer Troubleshooting

More of my credentials.

Technical Pod Manager

August 2020 - Present

Gravity Systems Philippines

Providing high-quality technical support service for partners and customers. As a Technical Pod Manager, my coaching, mentorship, and management oversight help to ensure that we meet all customer deliverables.

Technical Consultant

June 2009 - Present

MC Display and Metalcraft Corporation

Providing the organization with information technology support to ensure efficient business operations. Other tasks include implementing hardware and software solutions, enhancing IT systems, and resolving technical issues.

Compliance Officer for Privacy

November 2019 - August 2020

The Bayleaf Hotel Intramuros & Cavite

Served as liaison between the hotel and the Group Data Protection Officer in during the implementation of Data Protection policies and training within the organization. Kept oversight of data privacy practices and ensuring compliance with existing data privacy laws and their implementing rules.

Head of IT / Data Protection Officer

November 2014 - August 2019

Casa Bocobo Hotel / Green Sun Hotel

I worked my way up the corporate ladder from System Administrator to becoming the Head of IT while ensuring compliance of both hotels to existing Data Privacy laws and policies. Responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel and kept oversight of all technical issues, products, and services at the property. I facilitated user trainings on all property/site systems, network enhancements, and data security. Also maintained an inventory of all hardware products and software licenses and reviewed IT maintenance agreements.