Let me tell you about myself.
I am a Certified Six Sigma Black Belt in Information Technology with proficiency in management and leadership within the Six Sigma methodology. Throughout my professional experience, I have proven my ability as a leader within various organizations.
I am also a Data Protection Officer with certification under TÜV Rheinland. I have proven expertise in Data Privacy laws, information security, and IT governance in the hospitality, manufacturing, and IT industries for more than a decade. An advocate of data privacy awareness and have trained various individuals on best practices in cyber security.
I was recognized as a Distinguished Toastmaster by Toastmasters International, the highest award given to its members who have demonstrated a high level of competency in communication and leadership. During my role as the Division Director, I helped many clubs reach their goals and touched the lives of their members to improve their communication and leadership skills.
While I have been in the IT industry for over a decade, I have maintained my passion for computers and technological problem solving since I was 16. This experience gave me a deep insight into high-quality IT support and automated business processes and how they contribute to customer satisfaction and user experience.
Profile
Skills
NATIONALITY:
Filipino
LOCATION:
Philippines
EMAIL:
castillomarkb@gmail.com
PHONE:
+63 917 3072566
WordPress
Squarespace
Customer Service
Graphics Design
Video Editing
Windows Support
MacOS Support
Microsoft Office 365
Google Suite
Data Privacy Compliance
Google Sketchup (3D Design)
Computer Troubleshooting
More of my credentials.
Technical Pod Manager
August 2020 - Present
Gravity Systems Philippines
Providing high-quality technical support service for partners and customers. As a Technical Pod Manager, my coaching, mentorship, and management oversight help to ensure that we meet all customer deliverables.
Technical Consultant
June 2009 - Present
MC Display and Metalcraft Corporation
Providing the organization with information technology support to ensure efficient business operations. Other tasks include implementing hardware and software solutions, enhancing IT systems, and resolving technical issues.
Compliance Officer for Privacy
November 2019 - August 2020
The Bayleaf Hotel Intramuros & Cavite
Served as liaison between the hotel and the Group Data Protection Officer in during the implementation of Data Protection policies and training within the organization. Kept oversight of data privacy practices and ensuring compliance with existing data privacy laws and their implementing rules.
Head of IT / Data Protection Officer
November 2014 - August 2019
Casa Bocobo Hotel / Green Sun Hotel
I worked my way up the corporate ladder from System Administrator to becoming the Head of IT while ensuring compliance of both hotels to existing Data Privacy laws and policies. Responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel and kept oversight of all technical issues, products, and services at the property. I facilitated user trainings on all property/site systems, network enhancements, and data security. Also maintained an inventory of all hardware products and software licenses and reviewed IT maintenance agreements.